++++ Automotive
KPI on customer expectations and experiences for fuel cell powered passenger cars and light commercial vehicles (Germany, UK, France, Benelux, Norway, US, India, South Korea, Brazil).
++++ Hygiene Products/ MedTech
Development of a customer recommendation driven market development strategy for a medically certified cleaning and disinfection product for medical practices and service providers in the health and wellness sector.
++++ Automotive
Comparison and performance measurement of Customer Service Centers of automotive and non-automotive manufacturers in four markets. Deduction of measures to improve service quality and customer satisfaction (Germany, US, Brazil, India).
++++ Logistics / Transportation
Development, implementation and management of relation management companies for planning, production, marketing and income distribution in European Rail Freight Transport (Sweden - Germany and Czech Republic - Germany).
++++ Utility / Energy
Improvement of the effectiveness of a Key Account Management organization with a new developed Sales Tool for CRM, potential analysis and quotation generation.
++++ Consumer Products
Review and optimization of the price and rebate system of a FMCG company (beverages) to identify potential conflicts, simplify the system, achieve fair treatment of all retail groups and improve the profitability.
++++ Automotive Parts
Conception and implementation of a worldwide key account organization incl. definition of KPI and processes.
++++ Utility / Energy
Development of a market entry concept and communication strategy for the Smart Metering based tools and services.