Energize your customer base

One of your most important success factors is the loyalty of your customers. Our focus is on supporting you in exceeding customer expectations at all touch points with your company, creating lasting bonds, and permanently measuring and actively managing your customers satisfaction. Our services include analyzing Best Practices within and and outside your industry, and supporting you with the development of strategies and their practical implementation. 

 

Projects

++++ Automotive

KPI on  customer expectations and experiences for fuel cell powered passenger cars and light commercial vehicles (Germany, UK, France, Benelux, Norway, US, India, South Korea, Brazil).

++++ Hygiene Products/ MedTech

Development of a customer recommendation driven market development strategy for a medically certified cleaning and disinfection product for medical practices and service providers in the health and wellness sector.

++++ Automotive

Comparison and performance measurement of Customer Service Centers of automotive and non-automotive manufacturers in four markets. Deduction of measures to improve service quality and customer satisfaction (Germany, US, Brazil, India).

++++ Logistics / Transportation

++++ Utility / Energy

Improvement of the effectiveness of a Key Account Management organization with a new developed Sales Tool for CRM, potential analysis and quotation generation.

++++ Consumer Products

Review and optimization of the price and rebate system of a identify potential conflicts, simplify the system, achieve fair treatment of all retail groups and improve the profitability.

++++ Automotive Parts

Conception and implementation of a worldwide key account organization incl. definition of KPI and processes.

++++ Utility / Energy

Development of a market entry concept and communication strategy for the Smart Metering based tools and services.